Kōkua · Help & contact
How can we help?
Pick the one that fits. You’ll see quick answers first, and a short form if you still need us.
Help for Virtual Classroom students
The questions students ask us most, answered.
Where do I find the Zoom link for my course?
Your Zoom Meeting ID and class times are in your welcome email and in the reminder we send the day before your first class. The Meeting ID is also at the top of your course Space in Kaiāulu. Can’t find it? Search your inbox, Junk, and Spam folders for mail from oleloonline.com.
How do I get into Kaiāulu, the student community?
Log in with the email you registered with, then choose Kaiāulu in the menu. Your course Space appears under Spaces. Go to Kaiāulu
I missed class. Where are the video and notes?
Videos from every Section, plus the class notes PDFs, are posted in your course Space within 24 hours of class finishing.
Can I attend a different Section this week?
Yes. Most courses are taught in two or three Sections at different times of day. You signed up for the course, not a Section, so join whichever one suits you that week.
I haven’t received any emails from you.
Check your Junk or Spam folder for mail from registrations@oleloonline.com and office@oleloonline.com, and add both to your contacts so future emails reach your inbox.
Didn’t find your answer?
Thinking of taking a course?
Live ʻŌlelo Hawaiʻi classes on Zoom, eight weeks per Session.
Which course is right for me?
Brand new to ʻŌlelo Hawaiʻi? Start with CH1A, Absolute Beginner Conversational Hawaiian. Already studied? Our Which course is right for me? guide will place you.
When does the next Session start?
The October–December Session begins Monday, October 26. Registration is in the Shop.
How much does a course cost?
$80 for the whole eight-week Session: eight one-hour classes, plus PDF notes and videos of every Section. Orders with a Hawaiʻi address add Hawaiʻi General Excise Tax.
What if I can’t make the live class time?
Most courses are taught in two or three Sections at different times of day, so most time zones are covered. Videos of every Section are posted for you as well.
Does a course include website membership?
No. Courses and website membership are separate. Every course includes its Kaiāulu course Space and the Kikokiko typing game.
Still have a question before you sign up?
Website membership help
For the monthly membership that unlocks the lessons on this site.
I forgot my password.
Choose “Login via Magic URL” on the login page and we’ll email you a one-click login link, so you don’t need a password. Or set a new password. Use the email address you signed up with.
How do I cancel my membership?
Log in and open your Account page. Your membership details are there, along with a cancel button.
Does membership include the Zoom classes?
No. They’re separate. Membership unlocks the website lessons and the Kikokiko typing game. You register for Zoom courses each Session in the Shop.
Still stuck?
Feedback & ideas
Spotted something broken, or wish we had a lesson on something? Tell us. We read every note.
Our staff
Choose who you’d like to reach. Every message goes through our office, so nothing slips through.
Send a message
Other ways to reach us
By mail
ʻŌlelo Online, Attn: Kaliko Beamer-Trapp
P.O. Box 128, Pepeʻekeo, Hawaiʻi Island
HI 96783 USA