(rev 2010-07-25, 2011-09-26, 2018-06-20)
This document explains what Olelo Online LLC, along with any other agents acting on its behalf, do with any and all personal information that you give us either directly or indirectly.
Although certain areas of the Site are made available to all visitors free of charge ("Free Content"), before you can fully use the Service or purchase any content on the Site, you may need to register your details with the Site owners and operators in accordance with the registration details. You are encouraged to register your details. Should you not register your details, you may not be allowed to use parts or all of the Service.
To protect you against potential unwanted use of your credit card, none of your credit card information is stored in our Site database; instead, we use two highly reputable third-party online payment systems ("Stripe" at stripe.com and "PayPal" at paypal.com) to process all payments, and you are subject to their privacy policies and terms-of-use whenever you sign up for a membership on this Site. The Site reserves the right to ask for your date of birth to verify your age before you use any of the Paid-for Content. No individual under the age of 18 will be able to access any of the Paid-for Content; however, if you wish to register an individual under the age of 18 to use this Service, please contact the Olelo|Online Site Administrator directly using the contact form to allow us to register the user manually.
How We Collect Information About and/or From You
Aggregate Web Usage Statistics ("Statistics") will be collected by the Site for use in the maintenance and improvement of the Site over time. This information is not personal to you and may include, but is not limited to, broad information such as the number of times a particular page or video has been viewed, graphs showing when content has been accessed, search-engine terms used to find the Site, and the number of people visiting the Site organised by country.
Also, in order to process your account to allow you access to Site content subject to payment ("Paid-for Content") and in order to reconcile our accounts, PayPal and/or Stripe may provide us with information detailing the credits and/or debits made to your credit/debit card as it relates to the use of the Site. The Site also keeps track of the IP Address(es) you have been using so that we can be sure you have not been sharing your login password (for members of the Site), and/or to make sure that you are not accessing the Site from a blocked country. (Some countries are blocked from viewing or using this Site due to the exceptionally high numbers of hackers who try to harm the Site.)
Cookies are small files of information which are stored on your computer within your web-browser. Web sites you visit ask your browser to store this information and later retrieve that information so that they can keep track of things like whether or not you are logged in, or how you navigate our website or other files which provide you with the Site. For more information about what cookies are and how they work, visit www.allaboutcookies.org.
On revisiting our website or in using our audio or video files, our computer server will recognise the cookie and give us information about your previous use of the Site. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use the Site but you may find that the Site may not function properly or is slightly slower than when you allow a cookie to be kept by your web browser. The cookie information is "hashed" (scrambled) by our WordPress Content Management System upon which this site operates, so it is not readable any possible intruder.
How We Look After Your Information
Your privacy is a top priority at Olelo|Online. Any data or information we may collect about or from you personally during our relationship with you will be kept secure and confidential.
First, all of the information we hold on you is as safe as possible. Furthermore, all backups of your data are encrypted for safe-keeping. We also have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access. We will always ask you for proof of identity before disclosing any personal information to you.
Furthermore, Olelo Online LLC will not share, sell, trade, or otherwise disclose any of your personal information with any third-party. We do not have any revenue-sharing or any advertising on the Site, so your data is not shared with anyone. The information from subscriptions, including transaction numbers, tracking numbers, shipping addresses, billing addresses, conflict-resolution tracking numbers, and any other pertinent information to recurring payments for subscription services or ecommerce or conflict-resolution provided by the Site will be kept strictly confidential by Olelo Online LLC for use in providing the aforementioned Service, and will be destroyed within a reasonable amount of time if at some point in the future the Service or Site is discontinued. Note that you may have much of this information contained in emails sent to you as part of your Membership or through other electronic mail communications with the Site, if any. It is your responsibility to guard your own email data.
What do we do with your information?
We use your information to process e-commerce and membership subscription orders you make from our Site, oleloonline.com. We may contact you from time to time to let you know about our services which may include sending you newsletters and news on events that you may be interested in. You can elect not to receive such marketing material at any time by following the "remove" directions in the footer of any such emails from Olelo|Online.
When do we give information that you provide us with to other people?
Olelo Online LLC operates the Site Content Management System using WordPress (wordpress.org), and will only use data you provide to the extent necessary to enable the operation of the Site. Olelo|Online may elect at any time to use Authorize.net, PayPal, Stripe, and/or Google Checkout ("Payment Partners") to provide credit card payment processing services between you, the User, and Olelo Online LLC. As such, information such as your name and login id may be used between the aforementioned entities in order to provide you with the Service. Olelo Online LLC and its Payment Partners will share information with each other only to the extent necessary for the purposes of processing payments you make for materials from our Site and to enable us to retrieve payments from those aforementioned Payment Partners.
In order to purchase downloads or membership from the Site you will have to comply with our Terms and Conditions and User Agreement, as well as any and all Payment Partners you interface with on oleloonline.com. You will also need to review and agree to any and all Privacy Policies of any of those same Payment Partners.
Olelo Online LLC reserves the right to access and disclose individually identifiable information (i) to comply with applicable laws and government requests, (ii) to be able to operate its systems properly or (iii) to protect itself or its users.
How To Contact Us, Request Information, or Request Deletion
If you ever want to change, receive a copy of, or completely remove (delete) any information you have provided to us, please use the appropriate form on the contact us page and we will be happy to help you.
Thank you for your time, and enjoy the site!
Kaliko Trapp for Olelo Online LLC